Terms & Conditions

Last Updated: September 2026

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Welcome to the Lashology Hong Kong website. By accessing or using this website, creating an account, or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please discontinue use of this website.

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1. General

• This website is operated by Lashology Hong Kong.

• We reserve the right to update, amend or modify this website, our products, services and these Terms & Conditions from time to time.

• Any revised Terms & Conditions will be published on this website and will take effect upon publication.

• Your continued use of the website following any update constitutes acceptance of the revised terms.​

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2. Use of the Website

• You agree to use this website only for lawful and legitimate purposes. You must not:

  • Use the website for unlawful, fraudulent or unauthorised purposes;

  • Interfere with or disrupt the operation or security of the website;

  • Attempt to gain unauthorised access to systems, accounts or information;

  • Upload viruses, malicious software or harmful material; or

  • Copy, modify, sell or commercially exploit website content without our prior written permission.

• We reserve the right to restrict or terminate access where we reasonably believe the website has been misused.

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3. Product Information

• We make reasonable efforts to ensure that product descriptions, images, colours, specifications, prices and other information displayed on the website are accurate. However, actual product colours, packaging or appearance may vary slightly due to screen settings, production updates, supplier arrangements or other factors.

• All products are subject to availability.

• We reserve the right to modify, update or discontinue products at any time without prior notice.

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4. Orders

• After you submit an order, you may receive an order acknowledgement or confirmation.

• Receipt of an order acknowledgement does not necessarily mean that your order has been finally accepted. All orders are subject to:

  • Product availability;

  • Successful payment;

  • Accurate and complete order information; and

  • Our final acceptance.

• We reserve the right to reject or cancel an order where a product is unavailable, there is an obvious pricing error, payment cannot be completed, or there is another reasonable basis for doing so.

• Where payment has already been collected, an appropriate refund will be arranged where applicable.

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5. Prices

• Unless otherwise stated, all prices displayed on the website are in Hong Kong Dollars (HKD).

• Prices may be changed at any time without prior notice.

• Your order will normally be processed at the price displayed when the order is submitted and subsequently accepted.

• If an obvious pricing error occurs because of a system, typographical or other error, we reserve the right to cancel the order or contact you to confirm the correct price.

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6. Payment

• Available payment methods are those displayed during checkout.

• By providing payment information, you confirm that:

  • The information provided is accurate and valid;

  • You are authorised to use the selected payment method; and

  • You authorise us and/or the relevant payment service provider to process the transaction.

• Payments may be processed by third-party payment providers and may also be subject to their respective terms and conditions.

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7. Promotions and Discount Codes

• Discount codes, vouchers, gifts and promotional offers are subject to any specific terms stated for the relevant promotion. Unless otherwise specified:

  • Promotions cannot be exchanged for cash;

  • Applicable promotional restrictions may apply per order;

  • Certain promotions may not be combined with other offers; and

  • Promotions may be subject to expiry dates and product exclusions.

• We reserve the right to cancel a promotion or related order where fraud, misuse, error or improper use is identified.

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8. Shipping and Store Pickup

• Shipping and store pickup within Hong Kong are subject to our Shipping Policy.

• Delivery times may be affected by logistics arrangements, public holidays, severe weather, address information, stock availability or other circumstances beyond our reasonable control.

• Customers are responsible for providing complete and accurate delivery and contact information during checkout.

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9. Returns, Exchanges and Refunds

• Returns, exchanges and refunds are subject to the Returns & Refund Policy published on our website.

• For hygiene, safety, product integrity or other reasonable reasons, certain opened, used, personal-care or beauty products may not be eligible for return or exchange.

• Please refer to the applicable policy for full details.

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10. Customer Accounts

• If you create an account on our website, you are responsible for:

  • Providing accurate and up-to-date information;

  • Maintaining the confidentiality of your login details and password; and

  • Preventing unauthorised access to your account.

• Activity conducted through your account may be treated as authorised by you unless you notify us promptly of suspected unauthorised use.

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11. Intellectual Property

• Unless otherwise stated, all website content, including but not limited to:

  • Brand names and logos;

  • Text;

  • Images;

  • Videos;

  • Product photography;

  • Website design;

  • Graphics;

  • Trademarks; and

  • Other content,

  • is owned by or lawfully licensed to Lashology Hong Kong or the relevant rights holder.

• You may not reproduce, modify, distribute, display, sell or commercially exploit such content without our prior written permission.

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12. Third-Party Links

• Our website may include links to third-party websites, payment platforms, social media services or other external services.

• We do not control those third parties and are not responsible for their content, privacy practices, security, quality of service or any loss arising from their use.

• You should review the applicable terms and policies of any third-party service you choose to use.

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13. Privacy

• Information about how we collect, use, store and process personal information is set out in our Privacy Policy.

• By using the website, you acknowledge that you have reviewed the relevant Privacy Policy.

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14. Disclaimer

• We make reasonable efforts to maintain the website and provide accurate information, but we do not guarantee that:

  • The website will always operate without interruption or error;

  • All information will be completely accurate at all times; or

  • The website will be free from technical failures or third-party service interruptions.

• Product information and general beauty information provided on this website are for general informational purposes only and do not constitute medical or professional advice.

• If you have allergies, sensitivities, eye conditions or other health concerns, you should seek appropriate professional advice before using the relevant products.

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15. Limitation of Liability

• To the maximum extent permitted by applicable law, Lashology Hong Kong will not be liable for indirect, incidental or consequential losses arising from the use or inability to use this website, third-party services, delivery delays, or circumstances outside our reasonable control.

• Nothing in these Terms & Conditions excludes or limits any liability or statutory consumer right that cannot legally be excluded or limited.

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16. Events Beyond Our Control

• We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control. Such circumstances may include, without limitation:

  • Severe weather;

  • Natural disasters;

  • Fire;

  • Epidemics or pandemics;

  • Government action;

  • Transport or logistics disruption;

  • Telecommunications or system failures;

  • Third-party service interruptions; or

  • Other events that cannot reasonably be predicted or controlled.

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17. Suspension or Termination

• We may suspend or terminate access to the website or related services where we reasonably believe that a user has breached these Terms & Conditions, engaged in fraud or misuse, or created a risk to the security of the website or our services.

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18. Severability

• If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force and effect.

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19. Governing Law

• These Terms & Conditions are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

• Any dispute arising in connection with the use of this website or these Terms & Conditions will be handled in accordance with applicable law.

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20. Contact Us

• If you have any questions regarding these Terms & Conditions, your order or use of the website, please contact Lashology Hong Kong using the contact details provided on our official website.