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配送政策

最後更新日期：2026年9月

 

感謝您於 Lashology Hong Kong 購物。以下配送政策適用於透過 Lashology Hong Kong 官方網站提交的訂單。下單前，請仔細閱讀以下有關訂單處理、門市自取及配送安排的資料。

 

1. 配送地區

  • 目前我們提供香港地區的門市自取及配送服務。

  • 部分偏遠地區、離島、限制區域或順豐速運未能提供服務的地址，可能受到個別配送限制。實際可配送範圍及安排以結帳頁面、順豐速運服務範圍及訂單確認為準。

  • 如我們未能安排配送至您所提供的地址，我們將透過您訂單所提供的聯絡資料與您聯絡。

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2. 訂單處理

  • 所有訂單均須經確認及付款成功後方會安排處理。

  • 訂單處理時間可能因以下情況而有所不同，包括但不限於：

    • 商品庫存狀況；

    • 公眾假期、星期六、星期日或非辦公時間；

    • 推廣活動或訂單高峰期；

    • 惡劣天氣或不可預計的物流延誤；以及

    • 收件資料不完整或需要進一步確認。

  • 訂單成功提交並不代表所有商品已最終確認供應。如個別商品出現缺貨、庫存誤差或其他未能履行訂單的情況，我們將盡快與您聯絡並提供適當安排。

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3. 門市自取

  • 如結帳時選擇「門市自取」，訂單確認後，我們將另行通知取貨詳情。

  • 當貨品準備妥當後，我們會透過訂單所提供的聯絡方式通知您。請於收到「可取貨」通知後，並於指定時間內前往指定門市領取。

  • 請勿在收到取貨通知前自行前往門市，以免商品尚未準備完成。

  • 取貨時，我們可能要求您提供以下其中一項或多項資料作核實：

    • 訂單編號；

    • 訂購人姓名；

    • 訂單所登記的聯絡電話；或

    • 相關訂單確認資料。

  • 如由他人代為取貨，請確保代領人士能提供足夠的訂單資料供我們核實。

  • 如訂單於指定取貨期限內仍未領取，請聯絡我們重新確認取貨安排。長時間未領取之訂單可能需要重新安排，實際處理方式將視個別訂單情況而定。

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4. SF Express 順豐速運

  • 我們提供 SF Express 順豐速運配送服務。

  • 視乎結帳頁面可供選擇的方式及順豐速運服務範圍，訂單可配送至：

    • 香港住宅地址；

    • 香港工商地址；

    • 順豐站；

    • 順豐智能櫃；或

    • 其他於結帳時顯示為可選擇的順豐指定取件地點。

  • 配送費用、免運費門檻（如適用）及實際配送安排，以結帳頁面顯示或訂單確認資料為準。

  • 如順豐速運因地址、尺寸限制、營運安排或其他原因未能使用您所選擇的服務點，我們可能需要聯絡您更改配送方式或取件地點。

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5. 配送時間

  • 配送時間會因訂單處理進度、收件地區、順豐速運安排、公眾假期、天氣、物流狀況及其他因素而有所不同。

  • 網站或訂單通知中所提供的任何預計配送時間僅供參考，並不構成保證送達日期。

  • 在大型推廣活動、節日期間、極端天氣或其他超出我們合理控制範圍的情況下，配送時間可能有所延長。

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6. 收件資料

  • 為確保訂單能夠順利處理及配送，請於結帳時提供完整及正確的：

    • 收件人姓名；

    • 聯絡電話；

    • 配送地址；

    • 順豐站／智能櫃資料（如適用）；以及

    • 其他結帳頁面要求的配送資料。

  • 提交訂單前，請再次核對所有資料。

  • 如因客戶提供錯誤、不完整或無法使用的配送資料，而導致配送延誤、退件、重新配送或產生額外費用，有關訂單可能需要重新安排，而相關額外費用（如適用）可能由客戶承擔。

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7. 更改配送資料

  • 訂單提交後，我們會盡快開始處理，因此未必能夠更改配送地址、收件人資料、取件地點或配送方式。

  • 如需修改訂單配送資料，請盡快聯絡我們。我們會嘗試協助，但無法保證於訂單進入包裝或物流程序後仍可成功修改。

  • 如訂單已交予物流服務供應商，任何配送資料更改可能須根據物流公司的安排處理，並可能產生額外費用。

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8. 配送追蹤

  • 如訂單設有物流追蹤資料，我們會在適當時候提供相關物流資訊，或由順豐速運直接發出通知。

  • 物流追蹤資料更新時間由物流服務供應商系統決定，因此訂單狀態可能不會即時更新。

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9. 無人收件、逾期取件及退回包裹

  • 如因以下原因導致包裹未能成功派送或被退回，包括但不限於：

    • 無人收件；

    • 收件人無法聯絡；

    • 地址錯誤或不完整；

    • 未於指定時間內前往順豐站或智能櫃取件；或

    • 收件人拒絕接收包裹，

  • 我們可能需要與您重新安排配送。

  • 重新配送或再次寄出的訂單可能產生額外物流費用。相關費用及處理安排將視實際情況而定。

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10. 收貨時檢查

  • 收到訂單後，請盡快檢查商品及包裹。如您發現：

    • 收到錯誤商品；

    • 商品數量與訂單不符；

    • 商品於配送途中出現明顯損壞；或

    • 包裹有其他明顯異常，

  • 請保留商品、原有包裝、物流標籤及相關照片，並盡快聯絡我們，以便我們核實及跟進。

  • 商品退換、退款或其他售後安排（如適用）將按照 Lashology Hong Kong 相關退換貨／退款政策處理。

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11. 惡劣天氣及不可控制因素

  • 如遇八號或以上熱帶氣旋警告、黑色暴雨警告、極端情況、公共交通中斷、物流服務暫停、系統故障、政府措施或其他超出我們合理控制範圍的事件，訂單處理、門市取貨及配送服務可能暫停或延誤。

  • 我們將在合理可行的情況下盡快恢復訂單處理及相關服務。

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12. 配送服務供應商

  • 我們可能使用第三方物流服務供應商完成訂單配送。

  • 包裹交予物流服務供應商後，實際配送路線、派送時間、取件通知及相關物流操作將視乎該服務供應商的營運安排。

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13. 聯絡我們

  • 如對訂單配送、門市自取或物流安排有任何疑問，歡迎透過 Lashology Hong Kong 官方網站所列的聯絡方式與我們聯絡。

  • 聯絡我們時，建議提供您的訂單編號、訂購人姓名及聯絡電話，以便我們更快查詢及跟進。

  • Lashology Hong Kong 保留在合理情況下更新或修改本配送政策的權利。任何更新版本將刊載於官方網站，並以網站顯示的最新版本為準。

Shipping Policy​​

Last Updated: September 2026

 

Thank you for shopping with Lashology Hong Kong. This Shipping Policy applies to orders placed through the official Lashology Hong Kong website. Please review the information below regarding order processing, store pickup and delivery arrangements before placing your order.

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1. Delivery Area

  • We currently offer store pickup and delivery services within Hong Kong.

  • Certain remote areas, outlying islands, restricted areas, or locations not covered by SF Express may be subject to delivery limitations. Delivery availability is subject to the options displayed at checkout, SF Express service coverage and the final order confirmation.

  • If we are unable to arrange delivery to the address provided, we will contact you using the contact details submitted with your order.

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2. Order Processing

  • Orders will be processed after they have been successfully placed, confirmed and, where applicable, paid.

  • Processing times may vary depending on circumstances including, but not limited to:

    • Product availability;

    • Saturdays, Sundays, public holidays or non-business hours;

    • Promotional periods or high order volumes;

    • Severe weather or unforeseen logistics delays; and

    • Incomplete delivery information or details requiring further verification.

  • Successful submission of an order does not necessarily constitute final confirmation that all products are available. If an item is unavailable due to stock shortages, inventory discrepancies or other circumstances preventing us from fulfilling an order, we will contact you as soon as reasonably practicable to arrange an appropriate solution.

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3. Store Pickup

  • If you select Store Pickup during checkout, pickup details will be provided separately after your order has been confirmed.

  • Once your order is ready, we will notify you using the contact information provided with your order. Please visit the designated store during the specified pickup period only after receiving confirmation that your order is ready for collection.

  • Please do not visit the store for collection before receiving a pickup notification, as your order may not yet be ready.

  • For verification purposes, you may be asked to provide one or more of the following when collecting your order:

    • Order number;

    • Customer name;

    • Contact number registered with the order; or

    • Relevant order confirmation details.

  • If another person is collecting the order on your behalf, please ensure that they have sufficient order information for verification.

  • If an order is not collected within the stated pickup period, please contact us to confirm alternative arrangements. Orders that remain uncollected for an extended period may require further arrangements depending on the circumstances of the order.

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4. SF Express Delivery

  • We offer delivery through SF Express.

  • Subject to the delivery options available at checkout and SF Express service coverage, orders may be delivered to:

    • Residential addresses in Hong Kong;

    • Commercial addresses in Hong Kong;

    • SF Stores or SF Service Points;

    • SF Lockers; or

    • Other designated SF Express pickup locations shown as available during checkout.

  • Shipping charges, free-shipping thresholds (if applicable), and delivery arrangements are subject to the information displayed at checkout or stated in your order confirmation.

  • If your selected SF Express location becomes unavailable due to service restrictions, parcel size limitations, operational arrangements or other circumstances, we may contact you to arrange an alternative delivery method or pickup location.​

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5. Delivery Time

  • Delivery times may vary depending on order processing, destination, SF Express operations, public holidays, weather conditions, logistics circumstances and other relevant factors.

  • Any estimated delivery timeframe provided on our website or in an order notification is for reference only and does not constitute a guaranteed delivery date.

  • Delivery may take longer during major promotional periods, festive seasons, extreme weather or circumstances beyond our reasonable control.

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6. Delivery Information

  • To help ensure that your order is processed and delivered correctly, please provide complete and accurate information during checkout, including:

    • Recipient's full name;

    • Contact telephone number;

    • Delivery address;

    • SF Store, service point or locker details, where applicable; and

    • Any other delivery information requested during checkout.

  • Please review all information carefully before submitting your order.

  • If delivery is delayed, unsuccessful, returned or subject to additional charges because incorrect, incomplete or invalid delivery information was provided by the customer, the order may need to be rearranged and any additional charges, where applicable, may be payable by the customer.

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7. Changes to Delivery Information

  • As we aim to process orders promptly, we may not always be able to change a delivery address, recipient information, pickup location or delivery method after an order has been submitted.

  • If you need to amend your delivery information, please contact us as soon as possible. We will try to assist where reasonably possible, but we cannot guarantee that changes can be made once an order has entered the packing or delivery process.

  • If an order has already been handed over to a logistics provider, any requested delivery changes may be subject to the provider's procedures and additional charges may apply.

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8. Shipment Tracking

  • Where shipment tracking is available, relevant tracking information may be provided by us or sent directly to you by SF Express.

  • Tracking updates are controlled by the logistics provider's system and may not always appear immediately.

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9. Failed Delivery, Uncollected Parcels and Returned Shipments

  • A parcel may be returned or require redelivery if, for example:

    • No recipient is available;

    • The recipient cannot be contacted;

    • The delivery address is incorrect or incomplete;

    • The parcel is not collected from an SF Store or SF Locker within the required period; or

    • The recipient refuses delivery.

  • If this occurs, we may need to contact you to arrange another delivery.

  • Additional shipping or redelivery charges may apply. Any applicable charges and arrangements will depend on the circumstances of the order.

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10. Checking Your Order Upon Delivery

  • Please inspect your parcel and products as soon as reasonably possible after receiving your order. If you notice:

    • An incorrect product;

    • Missing products or quantities;

    • Visible damage that appears to have occurred during delivery; or

    • Any other obvious issue with the parcel,

  • please retain the products, original packaging, shipping label and relevant photographs, and contact us as soon as possible so that we can review the matter.

  • Any return, exchange, refund or other after-sales arrangement, where applicable, will be handled in accordance with the relevant Lashology Hong Kong Returns / Refund Policy.

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11. Severe Weather and Circumstances Beyond Our Control

  • Order processing, store pickup and delivery services may be suspended or delayed during circumstances including Typhoon Signal No. 8 or above, Black Rainstorm Warning, Extreme Conditions announcements, major transport disruption, suspension of logistics services, system interruptions, government measures, or other events beyond our reasonable control.

  • We will resume order processing and related services as soon as reasonably practicable.

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12. Third-Party Delivery Providers

  • We may use third-party logistics providers to fulfil and deliver orders.

  • Once a parcel has been handed over to the relevant logistics provider, actual delivery routes, delivery times, pickup notifications and other logistics operations will be subject to that provider's operational arrangements.

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13. Contact Us

  • If you have any questions about shipping, store pickup or delivery arrangements, please contact us through the contact details provided on the official Lashology Hong Kong website.

  • When contacting us about an order, we recommend providing your order number, customer name and contact telephone number so that we can locate and assist with your order more efficiently.

  • Lashology Hong Kong reserves the right to update or amend this Shipping Policy from time to time where reasonably necessary. The latest version published on our official website will apply.

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